Job Description
Are you looking to launch a rewarding career in the tech industry without prior experience? Horizon Digital Solutions is currently seeking ambitious Remote Entry-Level Customer Support Specialists based in New York. We are committed to nurturing talent and providing comprehensive training for individuals ready to excel in a dynamic, virtual environment.
As a member of our growing team, you will be the face of our brand, ensuring our clients receive top-tier assistance from the comfort of their homes. We value curiosity, communication, and a strong work ethic above all else. Join us and start your professional journey today with a company that invests in its people.
Responsibilities
- Respond to incoming customer inquiries via email, chat, and phone with professionalism and empathy.
- Assist customers in navigating our software platforms and resolving technical issues efficiently.
- Log all customer interactions and feedback into our CRM system accurately.
- Collaborate with the senior support team to identify recurring issues and suggest improvements.
- Maintain a high level of product knowledge through continuous learning and training sessions.
- Ensure strict adherence to company policies and service level agreements.
Qualifications
- High school diploma or equivalent required; some college coursework is a plus.
- Must be based in New York (remote work eligible).
- Strong written and verbal communication skills in English.
- Reliable high-speed internet connection and a quiet workspace.
- Willingness to learn new technologies and adapt to changing processes.
- No prior customer service experience is necessary; we provide full training!