Job Description
Join our award-winning remote team as a Customer Support Specialist! We're urgently hiring individuals in Charlotte, NC for our comprehensive paid training program. No experience necessary – we provide all the tools and certification needed to succeed in this high-demand role. Enjoy the flexibility of remote work while advancing your career with industry-leading benefits and growth opportunities.
What We Offer:
- Full paid training (4 weeks) covering technical skills and soft skills
- Competitive salary with performance bonuses
- Comprehensive health, dental, and vision insurance
- 401(k) with company match
- Paid time off and flexible scheduling
- Home office equipment stipend
Responsibilities
- Resolve customer inquiries via phone, email, and chat with exceptional professionalism
- Master our proprietary CRM and support systems during training
- Document cases accurately in ticketing systems
- Collaborate with senior team members to resolve complex issues
- Meet and exceed customer satisfaction metrics
- Continuously improve product knowledge through ongoing training
- Participate in team meetings and knowledge-sharing sessions
Qualifications
- High school diploma or equivalent (college degree preferred)
- Strong communication and problem-solving skills
- Ability to type 30+ WPM with high accuracy
- Reliable home office setup with high-speed internet
- Customer service mindset and patience
- Willingness to learn technical systems
- Ability to work independently in a remote environment
- Must be authorized to work in the US