Job Description
Join our award-winning team as a Remote Customer Support Specialist! We're urgently hiring motivated individuals in Ohio with no prior experience. Enjoy comprehensive paid training, flexible remote work, and competitive benefits while launching your career in tech support.
Why Nexus Solutions Group?
• Industry-leading onboarding program
• Career advancement opportunities
• Health/dental/vision insurance
• 401(k) with company match
• Paid time off & holidays
Transform your passion for helping others into a stable career with our fully remote, full-time positions. No degree or experience required – just dedication and a willingness to learn!
Responsibilities
- Resolve customer inquiries via phone, email, and chat
- Utilize CRM systems to document interactions
- Collaborate with technical teams for complex issues
- Maintain customer satisfaction metrics
- Participate in ongoing training sessions
- Adhere to company protocols and SLAs
- Contribute to process improvement initiatives
Qualifications
- No prior experience required
- High school diploma or equivalent
- Strong communication skills
- Proficient with technology basics
- Reliable home office setup
- Ability to work independently
- Customer-first mindset
- Ohio residency requirement