Job Description
Are you looking for a rewarding career path with paid training and the flexibility of a remote night shift? Apex Global Tech is currently hiring Customer Support Specialists to join our growing team in El Paso, TX. We are committed to helping you succeed with zero prior experience required.
In this role, you will be the first point of contact for our clients, providing top-tier technical support and troubleshooting assistance. We offer a competitive salary, comprehensive benefits, and a clear roadmap for professional growth within the IT and Customer Service sector.
Why Join Apex Global Tech?
- Paid Training Program: Get up to speed with our industry-leading training modules at no cost.
- Flexible Schedule: Enjoy the work-life balance of a night shift in a remote environment.
- Career Growth: We prioritize internal promotion and professional development.
- State-of-the-Art Tools: Work with the latest technology to solve problems efficiently.
Responsibilities
- Respond to customer inquiries via chat, email, and phone during night shift hours with professionalism and empathy.
- Troubleshoot technical issues and provide step-by-step solutions to resolve customer concerns.
- Document all interactions and account details accurately in our CRM system.
- Collaborate with the technical team to escalate complex issues and ensure timely resolution.
- Maintain a high level of product knowledge through ongoing training sessions.
- Adhere to company policies and quality assurance standards for every support ticket.
Qualifications
- High school diploma or GED equivalent required.
- Must be willing to work the night shift schedule (typically 10:00 PM - 7:00 AM).
- Basic computer literacy and typing skills.
- Strong communication skills and the ability to explain technical concepts to non-technical users.
- Reliable internet connection and a quiet workspace are essential.
- Ability to pass a background check and drug screen.