Job Description
Join our dynamic team and launch your career in customer support with zero experience required! Urban Workforce Solutions is urgently seeking motivated Remote Customer Support Associates in New York City to start immediately. Enjoy weekly pay, flexible remote work, and comprehensive training. Perfect for career changers, recent graduates, or anyone seeking a fresh start. We provide all tools and support needed to succeed from day one.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve technical issues and product questions using provided knowledge base
- Document interactions accurately in CRM systems for quality assurance
- Collaborate with team members to enhance customer satisfaction metrics
- Complete training modules to develop product expertise and service skills
- Meet weekly performance targets for resolution times and customer satisfaction
Qualifications
- No prior experience required – comprehensive training provided
- High school diploma or equivalent (GED accepted)
- Strong communication and problem-solving abilities
- Reliable high-speed internet connection and quiet home office space
- Ability to work independently while maintaining team collaboration
- Basic computer proficiency with willingness to learn new software
- Availability to work Monday-Friday 9am-5pm EST (flexible scheduling possible)