Job Description
Start your career today with our paid training program!
Capital Connect Solutions is urgently hiring motivated Remote Customer Service Trainees for immediate full-time positions in Washington DC. No experience required – we provide comprehensive paid training to prepare you for success. Join our award-winning team and launch your customer service career with competitive benefits and growth opportunities.
What We Offer:
- 4-week paid training program ($18/hour during training)
- Full-time remote position with flexible hours
- Comprehensive health benefits and 401(k)
- Clear career advancement path to team lead/specialist roles
- Stipend for home office equipment setup
Apply now to join Washington DC's top employer for entry-level remote roles!
Responsibilities
- Delocate customer inquiries via phone, email, and chat
- Resolve billing and technical support issues
- Document interactions in CRM systems with precision
- Collaborate with senior agents for complex escalations
- Adhere to quality and performance metrics
- Complete all training modules and certification requirements
- Provide feedback to improve service protocols
Qualifications
- High school diploma or equivalent
- Excellent written/verbal communication skills
- Reliable high-speed internet connection
- Quiet dedicated home workspace
- Ability to type 25+ WPM
- Basic computer proficiency
- Strong problem-solving aptitude
- No prior experience required – we train!