Job Description
Join our award-winning healthcare team at Glendale Heights Medical Center as a Front Desk Receptionist! We're seeking a polished professional to be the first point of contact for our patients and visitors. This full-time position offers competitive compensation, comprehensive benefits, and a collaborative work environment in the heart of Glendale. If you excel in customer service, possess exceptional organizational skills, and thrive in fast-paced settings, we encourage you to apply today and become an integral part of our patient-centered care team.
Responsibilities
- Manage patient check-in/out procedures with efficiency and empathy
- Handle multi-line phone system and route calls to appropriate departments
- Schedule appointments and maintain accurate electronic health records
- Process insurance verifications and collect co-pays
- Coordinate patient flow to minimize wait times
- Assist with medical billing inquiries and documentation
- Collaborate with clinical staff to ensure seamless patient experience
Qualifications
- High school diploma or equivalent required; associate's degree preferred
- 2+ years of front desk or customer service experience
- Proficiency with medical scheduling software (e.g., Epic, Athenahealth)
- Exceptional communication and interpersonal skills
- Strong attention to detail and multitasking abilities
- Basic knowledge of medical terminology and HIPAA compliance
- Ability to remain calm under pressure and handle sensitive situations
- Professional appearance and positive demeanor