Job Description
Are you looking for a flexible schedule and a chance to launch your career in the tech industry?
Midwest Digital Solutions is currently seeking a motivated Part-Time Entry-Level Customer Support Specialist to join our growing team in Indianapolis, IN. We prioritize talent and attitude over experience, offering comprehensive training to help you succeed.
As a key member of our support team, you will be the first point of contact for our valued clients, ensuring they receive top-tier service and technical guidance.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat in a professional and timely manner.
- Troubleshoot basic technical issues and provide step-by-step solutions.
- Document customer interactions and feedback in our CRM system accurately.
- Collaborate with senior technicians to escalate complex issues.
- Maintain a positive and professional demeanor in high-pressure situations.
Qualifications
- High school diploma or equivalent required; college coursework is a plus.
- Strong verbal and written communication skills with a focus on clarity.
- Basic computer literacy and comfort with navigating web browsers.
- Reliable transportation and a flexible schedule to accommodate evening shifts.
- A passion for helping others and a desire to learn new technologies.