Job Description
Are you looking to kickstart your career in a dynamic environment? Apex Digital Solutions is seeking enthusiastic individuals to join our team as Part-Time Entry-Level Customer Support Assistants. We value potential over experience and offer comprehensive training to help you grow.
About the Role:
In this position, you will be the friendly face of our brand, assisting customers with their inquiries via email and chat. We are looking for reliable, self-motivated individuals who want to learn the ropes of customer service in a fast-paced UK-based company.
Why Join Us?
- Zero Experience Needed: We provide full paid training on the job.
- Flexible Hours: Perfect for students or those looking for extra income.
- Growth Opportunities: Fast-track career progression for high performers.
Responsibilities
- Respond to customer emails and live chat inquiries in a professional and timely manner.
- Assist customers with product information and order tracking.
- Input and update customer data into our CRM system accurately.
- Resolve basic customer complaints and escalate complex issues to senior staff.
- Collaborate with the team to improve service quality and customer satisfaction scores.
Qualifications
- Fluent in English (written and verbal).
- Strong communication and interpersonal skills.
- Basic computer literacy and familiarity with MS Office (Word, Excel).
- A reliable internet connection and a quiet workspace.
- Ability to work part-time hours (approx. 15-20 hours per week).
- High level of enthusiasm and a willingness to learn.