Job Description
Are you ready to kickstart your career in the dynamic tech industry?
We are seeking a motivated Part-Time Entry Level Customer Service Associate to join our growing team in Memphis, TN. In this role, you will be the first point of contact for our clients, providing top-tier support and building lasting relationships. No prior experience is required—we provide comprehensive training!
At Memphis Digital Solutions, we value integrity, innovation, and a commitment to excellence. If you are a hardworking individual looking for a flexible schedule and a clear path for advancement, we want to hear from you.
Responsibilities
- Handle Customer Inquiries: Respond to incoming calls and emails regarding products and services in a professional and timely manner.
- Troubleshooting Support: Assist customers in resolving technical issues and navigating our digital platforms.
- Data Management: Accurately log customer interactions and update internal records using our CRM software.
- Process Improvement: Identify common customer issues and suggest solutions to enhance the overall service experience.
- Team Collaboration: Work closely with senior team members to ensure consistent service delivery across all channels.
Qualifications
- Education: High school diploma or GED required.
- Technical Skills: Basic computer literacy and familiarity with Microsoft Office Suite.
- Communication: Excellent verbal and written communication skills with a friendly demeanor.
- Schedule: Availability to work evenings and weekends is preferred for this part-time position.
- Attitude: A proactive approach to problem-solving and a desire to learn new skills quickly.