Job Description
Join Nashville's fastest-growing tech company as a Part-Time Customer Support Trainee! We're seeking passionate individuals ready to launch careers in customer service with world-class training and mentorship. Perfect for students, career-changers, or those seeking flexible hours. Our supportive team environment offers growth opportunities into full-time roles and specialized tracks. Enjoy competitive pay, flexible scheduling, and the chance to make a real impact on our clients' experiences. No prior experience required – we'll provide all the tools you need to succeed!
Responsibilities
- Provide exceptional customer support via phone, email, and chat channels
- Master product knowledge through our comprehensive training program
- Document customer interactions accurately in our CRM system
- Collaborate with senior team members to resolve complex issues
- Identify and escalate product improvement opportunities
- Maintain professional demeanor during high-pressure situations
- Contribute to team knowledge base with best practices
Qualifications
- High school diploma or equivalent (students welcome to apply)
- Exceptional verbal and written communication skills
- Strong problem-solving abilities and patience
- Proficient with basic computer applications
- Ability to work 20-25 hours/week with flexible scheduling
- Customer service mindset with empathy and positivity
- Detail-oriented with strong organizational skills
- Legal authorization to work in the US