Job Description
Join Nashville's fastest-growing tech firm as a Part-Time Customer Support Trainee! We're seeking passionate individuals to kickstart their careers in client success. No experience required—just a willingness to learn and grow with our award-winning team. Enjoy flexible scheduling, comprehensive training, and a supportive culture where your voice matters. Apply today to become part of our innovative mission to revolutionize customer experience in Music City!
Responsibilities
- Master company products/services through immersive training programs
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Document interactions accurately in our CRM system
- Collaborate with senior agents to resolve complex escalations
- Identify opportunities to enhance customer satisfaction workflows
- Participate in weekly skill-building sessions and feedback reviews
Qualifications
- High school diploma or equivalent required
- Exceptional communication and active listening skills
- Proficiency with web-based tools and basic software
- Ability to thrive in fast-paced, team-oriented environments
- Customer-first mindset with problem-solving aptitude
- Available to work 20-25 hours/week including weekend shifts
- Legal authorization to work in the United States