Job Description
Join our award-winning customer experience team as a Part-Time Customer Support Trainee! This dynamic entry-level role offers comprehensive training to launch your career in customer service. Ideal for students, career changers, or those seeking flexible hours with growth potential. Work in our modern Newark hub while developing valuable skills in problem-solving, communication, and tech support. Enjoy competitive pay, flexible scheduling, and opportunities to advance into full-time roles. No prior experience required – we provide all necessary training!
Responsibilities
- Deliver exceptional customer support via phone, email, and chat channels
- Resolve technical issues, billing inquiries, and service disruptions
- Document interactions accurately in CRM systems
- Collaborate with senior agents to resolve complex cases
- Adhere to SLAs and maintain high customer satisfaction scores
- Participate in ongoing product and process training
Qualifications
- High school diploma or equivalent (students welcome)
- Strong verbal and written communication skills
- Proficient with Microsoft Office and basic troubleshooting
- Ability to multitask in a fast-paced environment
- Customer service mindset with patience and empathy
- Available for 20-25 hours weekly (evenings/weekends)