Job Description
Join our award-winning customer support team as a Part-Time Trainee! Milwaukee Customer Service Hub is seeking enthusiastic individuals to kickstart their careers in customer service. This hands-on training position offers comprehensive mentorship, flexible scheduling, and direct career growth opportunities. Perfect for students and career-changers looking to develop transferable skills in a dynamic environment.
Our 8-week paid training program covers product knowledge, conflict resolution, and technical troubleshooting. Upon completion, top performers advance to full-time specialist roles with competitive benefits. Work alongside industry experts in our downtown Milwaukee office while building a foundation for long-term success.
Responsibilities
- Master company products/services through structured training modules
- Handle customer inquiries via phone, email, and chat channels
- Document interactions using CRM systems with 99% accuracy
- Collaborate with senior agents to resolve complex issues
- Participate in daily team huddles and feedback sessions
- Adapt to evolving processes and technology tools
- Maintain 95% customer satisfaction rating during training
Qualifications
- High school diploma or equivalent (required)
- Strong verbal/written communication skills
- Basic computer proficiency (typing 30+ WPM)
- Ability to work flexible shifts (evenings/weekends)
- Problem-solving mindset with attention to detail
- Empathy and patience in customer interactions
- No prior experience required – training provided