Job Description
Join our award-winning customer support team as a Part-Time Trainee in Nashville! We're seeking passionate individuals who thrive in helping others and want to launch a rewarding career in customer service. No prior experience required – we provide comprehensive training to equip you with the skills needed to succeed. Enjoy flexible scheduling, a collaborative work environment, and opportunities for advancement. If you're a patient communicator with a problem-solving mindset, we want to meet you!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with empathy and professionalism
- Learn and utilize CRM systems to track customer interactions and resolve issues
- Collaborate with senior team members to resolve complex customer concerns
- Document cases accurately and maintain detailed records in our support platform
- Continuously improve product knowledge to provide precise information
- Meet key performance metrics including response time and resolution rate
- Participate in weekly training sessions to enhance technical and soft skills
Qualifications
- High school diploma or equivalent required
- Exceptional verbal and written communication skills
- Strong problem-solving abilities and patience
- Ability to multitask in a fast-paced environment
- Basic computer proficiency with willingness to learn new software
- Positive attitude and commitment to customer satisfaction
- Must be available to work 20-25 hours per week including weekends
- Must pass background check and drug screening