Job Description
We are looking for motivated individuals to join our team as Part-Time Customer Support Specialists. This is an entry-level position perfect for students, recent graduates, or anyone looking to start a career in the tech industry. No prior experience is required; we provide comprehensive on-the-job training.
In this role, you will be the voice of our brand, helping our local Sacramento community navigate our digital products with ease and professionalism.
Responsibilities
- Answer incoming customer inquiries via phone, email, and live chat in a timely and professional manner.
- Assist customers with product troubleshooting and account management questions.
- Process customer orders, returns, and exchanges accurately using our internal CRM software.
- Document customer interactions and feedback in our ticketing system.
- Collaborate with the sales team to cross-sell products to interested customers.
- Resolve customer complaints and escalate complex issues to management when necessary.
- Maintain a clean and organized workspace and adhere to company policies.
Qualifications
- High school diploma or equivalent (GED).
- Basic computer proficiency and typing skills (35+ WPM).
- Strong verbal and written communication skills.
- Ability to work flexible shifts, including weekends and evenings.
- Excellent problem-solving skills and a patient, friendly demeanor.
- Reliable internet connection and a quiet workspace if working remotely.