Job Description
Join our award-winning training program and launch your career in customer service! Phoenix Training Solutions Ltd is seeking motivated individuals for our part-time Customer Service Specialist roles in London. No experience required – we provide comprehensive paid training to equip you with industry-leading skills.
As a valued team member, you'll receive:
- 4-week paid training programme covering communication techniques, conflict resolution, and CRM systems
- Ongoing mentorship from certified trainers
- Flexible scheduling options
- Competitive hourly rate with performance bonuses
- Clear career progression pathways
This is your opportunity to gain professional certification while earning. Apply today to start your journey!
Responsibilities
- Deliver exceptional customer service across multiple channels (phone, email, chat)
- Process transactions and resolve inquiries efficiently using our CRM system
- Collaborate with team members to maintain service excellence standards
- Document interactions accurately in customer databases
- Proactively identify upsell opportunities based on customer needs
- Participate in weekly training sessions to enhance skills
- Adhere to company policies and compliance requirements
Qualifications
- No prior experience required – full training provided
- Strong communication and interpersonal skills
- Ability to learn new systems quickly
- Basic computer literacy with willingness to master software
- Positive attitude and customer-focused mindset
- Flexibility to work evenings and weekends
- Valid right to work in the UK
- Passion for helping others succeed