Job Description
Join Austin's leading customer experience team as a Part-Time Customer Service Specialist! We provide comprehensive paid training to equip you with all necessary skills – no prior experience required. Work flexible hours in our vibrant downtown office while helping clients achieve their goals. This role offers clear growth pathways into senior positions with competitive compensation and a supportive team environment. Perfect for students, career changers, or those seeking work-life balance.
Responsibilities
- Deliver exceptional customer service via phone, email, and in-person interactions
- Process transactions and maintain accurate client records using our CRM system
- Resolve customer inquiries with empathy and efficiency
- Collaborate with team members to optimize service workflows
- Actively participate in bi-weekly training sessions to enhance product knowledge
- Contribute to customer satisfaction metrics and improvement initiatives
Qualifications
- High school diploma or equivalent (students welcome to apply)
- Strong communication and interpersonal skills
- Basic computer proficiency with willingness to learn new systems
- Ability to work evenings and weekends (20-25 hours/week)
- Positive attitude and problem-solving mindset
- Reliable transportation to downtown Austin location
- No experience necessary – training provided!