Job Description
Join our award-winning team as a Part-Time Customer Service Specialist! No experience needed—we provide comprehensive paid training to launch your career in customer success. Enjoy flexible scheduling with evening/weekend options while making a real impact in our clients' lives. This is your chance to grow with a company that invests in its people.
Why You'll Love Working With Us: Competitive hourly pay, performance-based bonuses, free professional development workshops, and a supportive team environment. Our Fort Worth location offers modern amenities and easy access via public transit.
Responsibilities
- Delocate exceptional customer support via phone, email, and chat
- Process transactions and resolve billing inquiries efficiently
- Document interactions in CRM system with 99% accuracy
- Collaborate with team to improve service protocols
- Meet/exceed monthly performance metrics (CSAT, resolution time)
- Participate in ongoing training sessions to enhance skills
- Identify upsell opportunities to enhance client value
Qualifications
- High school diploma or equivalent (required)
- Strong verbal/written communication skills
- Ability to multitask in fast-paced environment
- Basic computer proficiency (MS Office, CRM systems)
- Positive attitude with problem-solving mindset
- Reliable transportation to Fort Worth office
- Must pass background check/drug screen
- Previous customer service experience (preferred but not required)