Job Description
Join Nashville Community Services as a Part-Time Customer Service Specialist and become a vital part of our mission to empower local residents. This entry-level role offers flexible hours while allowing you to develop valuable professional skills in a supportive environment. Perfect for students or career changers seeking meaningful part-time work in Nashville's growing community sector.
Responsibilities
- Handle inbound customer inquiries via phone, email, and in-person with professionalism and empathy
- Process applications and documentation for community assistance programs
- Maintain accurate client records in our CRM database
- Collaborate with team members to resolve client issues efficiently
- Participate in community outreach events on weekends
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent required
- Excellent communication and interpersonal skills
- Basic proficiency with Microsoft Office Suite
- Ability to work 20-25 hours weekly with weekend flexibility
- Strong attention to detail and organizational abilities
- Passion for serving Nashville's diverse communities
- Previous customer service experience preferred but not required