Job Description
Join our dynamic team as a Part-Time Customer Service Specialist in Charlotte! We provide comprehensive paid training to equip you with the skills needed to excel. This role offers flexible scheduling and growth opportunities within a supportive environment. Perfect for students, career changers, or those seeking supplemental income.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat
- Resolve issues using CRM software and company protocols
- Document interactions accurately in customer records
- Collaborate with team members to ensure seamless service
- Meet performance metrics for response time and resolution
- Participate in ongoing training sessions
- Represent company values in all customer interactions
Qualifications
- High school diploma or equivalent (students welcome)
- Strong communication and interpersonal skills
- Basic computer proficiency
- Ability to work flexible hours including weekends
- Customer service experience preferred but not required
- Positive attitude and problem-solving mindset
- Must pass background check