Job Description
Join our dynamic team at TechHub Solutions as a Part-Time Customer Service Specialist! This entry-level opportunity is perfect for motivated individuals seeking flexible hours in Los Angeles. You'll be the first point of contact for our tech-savvy clients, delivering exceptional support while building foundational skills in communication and problem-solving. Enjoy a collaborative environment with growth potential and competitive compensation.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat
- Process orders and resolve billing discrepancies
- Document interactions using Salesforce CRM
- Collaborate with technical team to escalate complex issues
- Maintain detailed knowledge of product offerings
- Contribute to weekly performance improvement initiatives
Qualifications
- High school diploma or equivalent (students welcome)
- Basic computer proficiency with MS Office Suite
- Strong verbal and written communication skills
- Ability to multitask in a fast-paced environment
- Customer service mindset with patience and empathy
- Flexible availability including weekends
- No prior experience required - training provided