Job Description
Join PhillyConnect Solutions as a Part-Time Customer Service Specialist and launch your career in Philadelphia's thriving business district! We're seeking energetic individuals to deliver exceptional support to our diverse client base. This flexible role offers 20-25 hours/week with competitive pay and growth opportunities.
Our ideal candidate thrives in dynamic environments and values teamwork. Enjoy a modern workspace in Center City with easy public transit access. No experience required – we provide comprehensive training!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing and account issues with professionalism and empathy
- Document interactions accurately in CRM systems
- Collaborate with support team to improve service workflows
- Process transactions and maintain data integrity
- Participate in weekly performance reviews and training sessions
Qualifications
- High school diploma or equivalent (students welcome)
- Strong verbal/written communication skills
- Basic computer proficiency (MS Office, email)
- Ability to work flexible shifts including weekends
- Customer-focused mindset and problem-solving aptitude
- Philadelphia residency preferred (not required)
- Valid government-issued ID