Job Description
Join our award-winning customer service team in Charlotte and launch your career with comprehensive paid training! We're seeking motivated individuals to deliver exceptional client experiences while developing valuable professional skills. No prior experience required – we provide all necessary training through our immersive 2-week onboarding program. Enjoy flexible scheduling options, including evenings and weekends, while working in a supportive, growth-oriented environment. This role offers clear pathways to advancement within our organization.
Responsibilities
- Handle customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing and service issues using our proprietary CRM system
- Document interactions accurately in our customer database
- Collaborate with team members to resolve complex customer escalations
- Meet performance metrics for call quality and resolution time
- Participate in weekly training sessions to enhance product knowledge
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college preferred)
- Strong written and verbal communication skills
- Ability to learn technical systems quickly
- Basic computer proficiency with Microsoft Office
- Customer-focused mindset with problem-solving aptitude
- Reliable transportation to our Charlotte training facility
- Flexible availability for 20-25 hours weekly
- Passion for professional development