Job Description
Join TechGrow Academy and launch your career in Detroit's booming tech sector! We're seeking passionate individuals for our part-time Customer Service Specialist role with comprehensive paid training. No prior experience required – we'll equip you with industry-leading skills in CRM systems, client communication, and problem-solving. Enjoy flexible scheduling, competitive pay, and a clear path to full-time advancement. Work in our modern downtown Detroit office while supporting innovative startups and Fortune 500 clients. Apply today and transform your career with us!
Responsibilities
- Deliver exceptional customer support via phone, email, and chat
- Master TechGrow's proprietary client management software through paid training
- Resolve technical inquiries with empathy and efficiency
- Document client interactions using Salesforce CRM
- Collaborate with cross-functional teams to improve service quality
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (students welcome)
- Excellent verbal and written communication skills
- Strong problem-solving abilities
- Proficient in basic computer applications
- Ability to work 20-25 hours/week (evening/weekend flexibility)
- Passion for technology and customer service
- Valid Michigan driver's license (for occasional client visits)