Job Description
Are you looking for a rewarding career opportunity in sunny Orlando? Florida Connect Solutions is seeking a dedicated and enthusiastic Part-Time Customer Service Representative to join our growing team. This is an ideal role for entry-level candidates looking to launch their career in customer support with no prior experience required. We offer comprehensive training, a supportive work environment, and the flexibility to balance your schedule.
As a valued member of our team, you will play a crucial role in ensuring our clients receive top-notch service. If you are a motivated self-starter with a positive attitude, we want to hear from you!
Responsibilities
- Handle inbound and outbound customer inquiries via phone, email, and chat with a friendly and professional demeanor.
- Assist customers with product information, order status updates, and troubleshooting common technical issues.
- Process returns, exchanges, and refunds accurately and efficiently.
- Document all customer interactions and feedback in the company CRM system.
- Collaborate with the sales and support teams to resolve escalated issues.
- Identify opportunities to cross-sell products and enhance the customer experience.
- Maintain a clean and organized workspace, both digital and physical.
Qualifications
- High school diploma or GED equivalent (Associate's degree preferred but not required).
- Basic computer literacy and familiarity with web browsers and email.
- Strong verbal and written communication skills.
- Reliable computer and high-speed internet connection (home office setup required).
- Ability to work flexible hours, including evenings and weekends.
- Exceptional problem-solving skills and a patient, customer-centric attitude.
- No prior customer service experience is necessary; we provide on-the-job training.