Job Description
Join TechNova Solutions as a Part-Time Customer Service Representative and launch your career in Raleigh's thriving tech sector! We're seeking enthusiastic individuals to deliver exceptional support to our growing client base. Enjoy flexible hours, competitive pay, and a dynamic team environment while gaining valuable experience in customer relationship management. Perfect for students or career changers looking to build professional skills in a forward-thinking company.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with professionalism and efficiency
- Resolve technical issues and provide clear troubleshooting guidance
- Document customer interactions and maintain detailed case records in CRM systems
- Collaborate with technical teams to escalate complex problems
- Contribute to process improvement initiatives for enhanced customer satisfaction
- Participate in ongoing training to expand product knowledge
Qualifications
- High school diploma or equivalent (current students encouraged to apply)
- Basic proficiency with Microsoft Office Suite and CRM software
- Strong verbal communication and active listening skills
- Ability to multitask in a fast-paced environment
- Customer-focused mindset with problem-solving aptitude
- Flexibility to work evenings and weekends (20-25 hours/week)
- No prior experience required – training provided