Job Description
Join HealthFirst Michigan as a Part-Time Customer Service Representative and kickstart your career in healthcare! We provide comprehensive paid training to equip you with the skills needed to excel. Enjoy flexible hours while making a meaningful impact on patients' lives. Our supportive team environment offers growth opportunities and competitive benefits. No prior experience required – we invest in our people!
Responsibilities
- Handle inbound/outbound calls to assist patients with inquiries and appointments
- Input and maintain accurate patient data in electronic health records
- Resolve billing and insurance-related issues with empathy and efficiency
- Collaborate with healthcare providers to ensure seamless patient experiences
- Participate in ongoing training to stay updated on healthcare protocols
- Meet monthly performance metrics for call quality and resolution times
Qualifications
- High school diploma or equivalent (college degree preferred)
- Excellent verbal and written communication skills
- Basic computer proficiency and typing ability (30+ WPM)
- Strong problem-solving and conflict resolution abilities
- Ability to work flexible shifts including evenings/weekends
- Passion for healthcare and patient advocacy
- No prior experience required – training provided!