Job Description
Join Nexus Solutions Group as a Part-Time Customer Service Representative and kickstart your career in Atlanta's thriving business district! We're seeking enthusiastic individuals with a passion for client success to deliver exceptional support experiences. This flexible role offers training, growth opportunities, and a collaborative environment perfect for students and career changers. Enjoy competitive pay, modern facilities, and the chance to build transferable skills while making a tangible impact on our clients' success.
Responsibilities
- Handle inbound customer inquiries via phone, email, and live chat
- Resolve account issues with empathy and efficiency
- Document interactions in CRM systems with precision
- Collaborate with team to improve service workflows
- Meet daily performance and quality targets
- Participate in ongoing product training sessions
- Identify opportunities for process improvements
Qualifications
- High school diploma or equivalent (students welcome)
- Basic computer proficiency with Microsoft Office
- Strong verbal communication skills
- Ability to multitask in fast-paced environments
- Customer-focused mindset with problem-solving aptitude
- Reliable transportation to downtown Atlanta
- 18+ years of age
- No prior experience required (training provided)