Job Description
Join TechSupport UK as a Part-Time Customer Service Associate and kickstart your career in tech! We provide comprehensive paid training to equip you with industry-leading skills, no experience necessary. This flexible role offers weekday/weekend shifts in our vibrant London office, perfect for students or career changers. Benefit from mentorship, growth opportunities, and a supportive team environment while delivering exceptional customer experiences.
Responsibilities
- Deliver exceptional customer support via phone, email, and chat channels
- Complete comprehensive product and systems training modules
- Resolve technical issues and troubleshoot customer problems
- Document interactions accurately in CRM systems
- Collaborate with senior team members to escalate complex cases
- Meet performance metrics for response times and resolution rates
- Contribute to continuous improvement initiatives
Qualifications
- No prior experience required – training provided!
- Excellent written and verbal communication skills
- Strong problem-solving abilities and attention to detail
- Proficient with basic computer applications
- Ability to work flexible shifts (20-25 hours/week)
- Positive attitude and willingness to learn new technologies
- Customer-focused mindset with empathy and patience
- Eligibility to work in the United Kingdom