Job Description
Join our dynamic team at InnovateKC Solutions as a Part-Time Customer Service Associate! We're seeking enthusiastic individuals with a passion for helping others to deliver exceptional customer experiences. This flexible position offers immediate opportunities for growth in a supportive environment. No prior experience required – we provide comprehensive training to set you up for success. Perfect for students, career-changers, or anyone seeking a rewarding part-time role in Kansas City's thriving business district.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with professionalism and efficiency
- Resolve billing issues, product questions, and service complaints with empathy
- Process transactions and maintain accurate customer records in CRM systems
- Collaborate with team members to ensure seamless customer handoffs
- Identify opportunities to upsell products and services based on customer needs
- Participate in weekly training sessions to enhance product knowledge
- Contribute to team goals by meeting performance metrics
Qualifications
- High school diploma or equivalent required
- Strong communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- Basic computer proficiency with MS Office suite
- Customer service mindset with problem-solving abilities
- Flexible availability including evenings and weekends
- Reliable transportation to downtown Kansas City location
- Positive attitude and willingness to learn new systems