Job Description
Join Nexus Solutions Inc., a leading tech support provider, as a Part-Time Customer Service Associate in sunny San Jose! We're seeking motivated individuals with no prior experience to join our dynamic team. We provide comprehensive paid training to equip you with the skills needed to excel. Enjoy flexible scheduling, a collaborative work environment, and opportunities for growth. Perfect for students or professionals seeking supplemental income while building valuable customer service expertise.
Responsibilities
- Deliver exceptional customer support via phone, email, and chat
- Resolve technical inquiries and troubleshoot software issues
- Document interactions in CRM systems with precision
- Collaborate with technical teams to escalate complex cases
- Meet daily performance metrics while maintaining quality
- Stay updated on product knowledge through ongoing training
Qualifications
- High school diploma or equivalent (students welcome)
- Excellent communication and problem-solving skills
- Basic computer proficiency and typing ability
- Ability to work 20-25 hours per week
- Positive attitude and willingness to learn
- Reliable internet access for remote training
- Must pass background check