Job Description
Join our mission to transform Cleveland through exceptional customer service! No experience requiredâwe provide comprehensive training for motivated individuals seeking flexible part-time work. As a Customer Service Associate, youâll be the face of our community-focused organization, helping residents access vital resources while building valuable skills. Enjoy competitive pay, consistent scheduling, and a supportive team environment perfect for students, career-changers, or anyone seeking work-life balance.
Responsibilities
- Deliver warm, professional assistance to walk-in and phone inquiries
- Process client registrations and documentation accurately
- Maintain organized digital and physical filing systems
- Collaborate with team members to resolve client issues efficiently
- Support community outreach events during weekend hours
- Adhere to all privacy and confidentiality protocols
- Contribute to continuous improvement of service workflows
Qualifications
- No prior experience necessaryâtraining provided
- High school diploma or equivalent required
- Excellent communication and interpersonal skills
- Strong attention to detail and organizational abilities
- Basic computer proficiency (MS Office Suite)
- Ability to work flexible hours including weekends
- Positive attitude and problem-solving mindset
- Valid Ohio driverâs license preferred