Job Description
Welcome to Apex Solutions Ltd, a leading provider of customer support services in the United Kingdom. We are currently seeking a Part-Time Customer Service Assistant to join our expanding team in London. This role is perfect for individuals looking to launch a career in customer support with no prior experience necessary. We believe in nurturing talent and offer full training to ensure your success.
As a key member of our team, you will be the first point of contact for our valued clients, ensuring their queries are resolved efficiently and professionally. We pride ourselves on a modern, inclusive, and supportive work environment.
Responsibilities
- Respond to incoming customer inquiries via email, live chat, and phone support.
- Provide accurate information regarding products and services to resolve customer issues.
- Log and update customer interactions and transactions in our CRM system.
- Collaborate with the team to improve service standards and processes.
- Maintain a professional and friendly demeanor at all times.
- Assist with general administrative tasks as needed.
Qualifications
- High school diploma or equivalent (GCSEs) required.
- Basic computer literacy and proficiency with Microsoft Office Suite.
- Strong communication skills, both written and verbal.
- Ability to work flexible hours, including weekends and evenings.
- A reliable internet connection is essential for remote support roles.
- Enthusiastic attitude and a willingness to learn.