Job Description
Join ChicTech Solutions as a Part-Time Customer Experience Specialist and launch your career in Chicago's thriving tech scene! We're seeking enthusiastic individuals to deliver exceptional service while gaining hands-on experience in digital support and client relations. This flexible role (20-25 hours/week) offers competitive pay, growth opportunities, and a modern downtown workspace.
Perfect for students and recent graduates, you'll work with cutting-edge platforms while developing transferable skills in communication, problem-solving, and tech literacy. Our collaborative culture values fresh perspectives and provides mentorship from industry professionals.
Responsibilities
- Deliver outstanding customer support via phone, email, and chat channels
- Assist clients with product navigation, troubleshooting, and feature utilization
- Document interactions accurately in CRM systems and flag improvement opportunities
- Collaborate with cross-functional teams to resolve complex client issues
- Contribute to knowledge base articles and training materials
- Participate in weekly skill-building sessions and product updates
Qualifications
- High school diploma or equivalent (current students welcome)
- Basic proficiency with Microsoft Office and web-based tools
- Strong written and verbal communication skills
- Customer service mindset with patience and empathy
- Ability to multitask in a fast-paced environment
- Reliable transportation to downtown Chicago location
- 18+ years old with flexible weekday availability