Job Description
Join our award-winning customer service team in Columbus! CustomerConnect Solutions is seeking motivated Part-Time Call Center Agents to deliver exceptional support to our diverse clientele. Enjoy a flexible schedule, comprehensive training, and a supportive environment where your voice matters. This role is perfect for students, career changers, or those seeking work-life balance while building valuable communication skills. Our Columbus hub offers modern facilities, competitive compensation, and opportunities for advancement.
Responsibilities
- Handle incoming customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing, technical, and service-related issues efficiently
- Document interactions accurately in CRM systems while maintaining data integrity
- Collaborate with support teams to escalate complex cases when needed
- Meet performance metrics for call handling, resolution rates, and customer satisfaction
- Continuously update product knowledge to provide accurate information
- Participate in ongoing coaching and training sessions
Qualifications
- High school diploma or equivalent; college coursework preferred
- 6+ months customer service or call center experience
- Exceptional verbal communication and active listening skills
- Strong problem-solving abilities and patience in high-volume environments
- Proficiency with Windows OS and CRM software (training provided)
- Ability to type 35+ WPM with high accuracy
- Reliable transportation to our downtown Columbus location
- Flexible availability including evenings and weekends