Job Description
Join our award-winning customer support team in Atlanta! Global Connect Solutions is seeking dynamic Part-Time Call Center Agents to deliver exceptional service to our diverse clientele. Enjoy flexible scheduling, competitive hourly rates, and comprehensive training in a modern, collaborative environment. Perfect for students, parents, or professionals seeking supplemental income. Grow your career while making a meaningful impact!
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve inquiries regarding products, services, and account information
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics for call quality and resolution time
- Collaborate with team members to enhance service delivery
- Participate in ongoing training and development sessions
Qualifications
- High school diploma or equivalent required
- 6+ months customer service experience preferred
- Exceptional verbal communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Strong problem-solving and conflict resolution abilities
- Flexible availability including evenings and weekends
- Typing speed of 35+ WPM with high accuracy