Job Description
Join our award-winning customer service team as a Part-Time Call Center Agent in sunny San Jose! We're seeking empathetic communicators to deliver exceptional support to tech-savvy clients. Enjoy flexible scheduling, comprehensive training, and a collaborative environment where your voice matters. Perfect for students, parents, or professionals seeking work-life balance. Why join us? Competitive hourly pay, paid training, advancement opportunities, and a vibrant downtown location near transit hubs. Apply today and start your rewarding customer service career!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products, services, and technical issues
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team members to enhance service delivery
- Identify upsell opportunities for premium services
- Participate in ongoing training sessions
Qualifications
- High school diploma or equivalent (college preferred)
- 6+ months customer service experience
- Exceptional verbal/written communication skills
- Ability to navigate multiple software systems simultaneously
- Strong problem-solving and conflict resolution abilities
- Typing speed of 35+ WPM
- Flexible availability (evenings/weekends required)
- Positive attitude under pressure