Job Description
Transform your career with our industry-leading paid training program! No experience required – we invest in your growth. Join CareerLaunch Pro as a Customer Service Specialist and receive comprehensive training in communication, problem-solving, and CRM systems. Enjoy competitive benefits, career advancement opportunities, and a supportive team environment. Start your professional journey today in Jacksonville's thriving job market.
Responsibilities
- Delocate exceptional customer support via phone, email, and chat
- Resolve inquiries using company protocols and CRM tools
- Collaborate with cross-functional teams to enhance service quality
- Document interactions accurately in Salesforce and Zendesk
- Meet/exceed performance metrics for resolution time and CSAT
- Participate in bi-weekly skill development workshops
Qualifications
- High school diploma or equivalent (GED accepted)
- Strong verbal/written communication skills
- Basic computer proficiency with willingness to learn software
- Positive attitude and adaptability to new processes
- Reliable attendance and punctuality
- Passion for helping others succeed