Job Description
Launch your career in San Diego with our comprehensive paid training program! We're seeking motivated individuals to join our customer service team with no prior experience required. Enjoy daily pay options, flexible scheduling, and full benefits after training. Our 4-week intensive program covers industry-leading CRM systems, conflict resolution, and sales techniques. Join a supportive team culture where 85% of trainees advance to leadership roles within 12 months.
Why Choose Us?
• Daily pay through our instant pay app
• Paid training ($15/hour during training)
• Clear career path to team lead/supervisor
• Health benefits start after 90 days
• 401K matching after 6 months
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Process orders and resolve billing discrepancies using Salesforce
- Upsell products based on customer needs and company promotions
- Maintain accurate customer records in CRM database
- Meet/exceed monthly performance metrics (CSAT, resolution rate)
- Collaborate with team to improve service processes
- Participate in ongoing skill development workshops
Qualifications
- High school diploma or equivalent (GED accepted)
- Excellent verbal/written communication skills
- Basic computer proficiency (typing 35+ WPM)
- Ability to work flexible shifts (including weekends)
- Pass background/driving record check
- Must be authorized to work in the US
- Positive attitude with strong problem-solving mindset
- Reliable transportation to our downtown San Diego office