Job Description
Launch your career with industry-leading paid training! KC Customer Solutions is seeking motivated Call Center Agents in Kansas City, MO. No prior experience required – we invest in your success with comprehensive paid training programs. Join our award-winning team and enjoy competitive pay, performance bonuses, and rapid advancement opportunities. Work in a supportive environment where your growth is prioritized.
What We Offer:
- Full paid training program ($1,200+ value)
- Health benefits after 60 days
- Tuition reimbursement
- Flexible scheduling options
- Modern downtown office with free parking
Responsibilities
- Handle inbound/outbound customer calls with professionalism
- Resolve inquiries using CRM systems and knowledge bases
- Document interactions accurately in company databases
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team members to improve processes
- Upsell products/services when appropriate
- Participate in ongoing training and coaching sessions
Qualifications
- High school diploma or equivalent (GED)
- Strong communication and active listening skills
- Basic computer proficiency (typing 30+ WPM)
- Customer service mindset and problem-solving ability
- Ability to work flexible shifts (evenings/weekends)
- Pass background and drug screen
- Must be authorized to work in the US
- Positive attitude with eagerness to learn