Job Description
Join our award-winning customer service team in Stockton, CA! We're seeking motivated individuals with no prior experience to launch their careers as Call Center Agents. Enjoy comprehensive paid training, flexible schedules, and growth opportunities. No experience required – we provide all tools and support for success. Competitive hourly pay plus benefits package available.
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve inquiries using CRM software and knowledge base resources
- Document interactions accurately in company systems
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team members to improve customer experience
- Adhere to compliance protocols and data security standards
- Participate in ongoing training and development sessions
Qualifications
- High school diploma or equivalent (GED accepted)
- Strong communication and active listening skills
- Ability to navigate computer systems with minimal training
- Customer-focused mindset with problem-solving aptitude
- Reliable internet connection for remote/hybrid options
- Flexibility to work evenings/weekends (schedule options available)
- No experience needed – full training provided
- Must pass background check and drug screening