Job Description
Are you looking to start a stable career in a high-paced environment?
Apex Operations Ltd is seeking enthusiastic individuals to join our 24/7 Support Center in London. We are currently hiring for our premium Night Shift team. This is an excellent opportunity for recent graduates or anyone seeking a fresh start with no prior experience required.
As a Night Shift Support Associate, you will be the first point of contact for our valued clients during our peak operational hours. You will play a crucial role in maintaining service excellence and ensuring our operations run smoothly around the clock.
Why Join Us?
- Competitive Salary: Earn between £22,500 and £26,000 per annum.
- Flexible Hours: Perfect for those seeking a consistent night shift routine.
- Training Provided: Comprehensive on-the-job training to help you succeed.
- Growth Opportunities: Clear pathways for internal promotion.
Responsibilities
- Monitor and manage incoming support tickets and inquiries during night operations.
- Provide accurate information and solutions to clients via phone and email.
- Assist in troubleshooting basic technical and operational issues.
- Maintain a high level of customer satisfaction and professionalism.
- Document interactions and update client records in the CRM system.
- Collaborate with the day-shift team to ensure seamless handovers.
- Adhere to all company policies and security protocols.
Qualifications
- Must be available to work full-time night shifts (e.g., 10:00 PM - 6:00 AM).
- Strong communication skills and a professional telephone manner.
- Basic computer literacy and typing speed.
- Ability to work independently and solve problems under pressure.
- A high school diploma or equivalent qualification.
- Reliable internet connection and a quiet workspace (if working remotely).
- Willingness to undergo a background check.