Job Description
Are you looking for a career opportunity with growth potential?
We are a leading technology solutions provider seeking dedicated individuals to join our night shift team in Louisville, Florida. We specialize in providing paid training for ambitious candidates looking to break into the tech industry. If you have a positive attitude and a willingness to learn, we want to hear from you.
Why Join Us?
- Paid Training: No prior experience needed. We provide comprehensive, paid training to ensure your success.
- Night Shift Advantage: Enjoy a better work-life balance with our flexible evening schedules.
- Competitive Pay: Earn a competitive hourly wage with performance-based bonuses.
- Health Benefits: Medical, dental, and vision insurance available for full-time employees.
- Career Growth: Clear pathways for advancement within the company.
Don't let a lack of experience hold you back. Apply today and start your journey with us!
Responsibilities
- Handle Customer Inquiries: Professionally respond to incoming customer support tickets via phone and email during night shifts.
- Technical Troubleshooting: Assist clients in resolving basic technical issues and navigating our software platforms.
- Data Management: Accurately input and update customer information into our internal database systems.
- Issue Resolution: Collaborate with the day shift team to escalate complex issues and ensure 100% customer satisfaction.
- Documentation: Maintain detailed records of all customer interactions and resolutions.
Qualifications
- Education: High school diploma or equivalent required; some college preferred.
- Experience: No prior experience required. We are looking for fresh talent and train from scratch.
- Skills: Basic computer literacy and typing skills are essential.
- Availability: Must be available to work night shifts, including weekends and holidays.
- Communication: Excellent verbal and written communication skills with a focus on empathy.