Job Description
Are you looking for a stable, rewarding career without the need for prior experience? TechNova Solutions Ltd is currently seeking enthusiastic individuals to join our dynamic team as Night Shift Entry Level Customer Support Specialists. We offer a fantastic work-life balance with competitive pay and a clear path for professional growth.
As a key member of our support team, you will be the first point of contact for our clients during our peak operational hours. We value reliability, clear communication, and a positive attitude above all else. This is an excellent opportunity for anyone looking to start their career in the UK tech sector.
Responsibilities
- Handle incoming customer inquiries via phone, email, and live chat during the night shift.
- Resolve customer issues efficiently and professionally while maintaining high service standards.
- Log all interactions and resolutions accurately into our CRM database.
- Collaborate with the day shift team to ensure seamless issue handovers.
- Identify and escalate complex issues to senior management when necessary.
- Maintain a calm and professional demeanor while managing high call volumes.
Qualifications
- Must be eligible to work in the United Kingdom (Right to Work).
- High school diploma or equivalent qualification.
- Reliable internet connection and a quiet workspace.
- Basic computer literacy and typing skills.
- Ability to work flexible night shift schedules (e.g., 10 PM - 6 AM).
- Strong communication skills and a customer-centric mindset.