Job Description
We are looking for motivated individuals to join our team as Night Shift Customer Support Specialists in Seattle, WA. If you are ready to start a new career tomorrow, we offer comprehensive paid training to help you succeed in a fast-paced environment. We are committed to hiring talent regardless of prior experience, provided you possess a strong work ethic and a desire to learn.
As part of our 24/7 support team, you will play a crucial role in ensuring our clients receive timely and effective assistance during the evening hours. This is an excellent opportunity for career growth in a stable, industry-leading organization.
Responsibilities
- Provide exceptional technical support and customer service to clients via phone, email, and live chat during night shifts.
- Diagnose and troubleshoot software and hardware issues with guidance from senior mentors.
- Accurately document all customer interactions, inquiries, and resolutions in our CRM system.
- Maintain a high level of professionalism and empathy when resolving complex customer queries.
- Collaborate with the day-shift team to ensure seamless handover of escalated issues.
- Meet or exceed daily performance metrics, including call handle time and customer satisfaction scores.
Qualifications
- High school diploma or GED is required.
- Basic computer literacy and familiarity with Microsoft Office Suite.
- Must be available to work rotating night shifts (e.g., 6:00 PM to 2:00 AM).
- Strong written and verbal communication skills are essential.
- Reliable internet connection and a quiet home office environment are mandatory.
- A positive attitude and a willingness to learn are highly valued.