Job Description
Are you looking for a rewarding career path with a company that invests in you? Apex Support Solutions is seeking a dedicated Night Shift Customer Support Specialist to join our growing team in San Jose, CA. We provide comprehensive, paid training to ensure your success in this dynamic role.
As a key member of our support team, you will be the voice of our brand, helping customers resolve issues efficiently while enjoying a competitive salary and excellent benefits. We value hard work, reliability, and a positive attitude.
Why Join Us?
- Paid Training Program: No prior experience required; we teach you everything you need to know.
- Night Shift Advantage: Earn more with our premium shift differential.
- Modern Environment: Work in a state-of-the-art facility in San Jose.
Responsibilities
- Manage high-volume customer inquiries via phone, email, and chat during night shifts.
- Resolve technical issues and provide accurate product information.
- Document all interactions accurately in our CRM system.
- Collaborate with team leads to improve service quality and efficiency.
- Identify and escalate complex issues to senior support staff when necessary.
- Maintain a professional and empathetic demeanor with every customer.
Qualifications
- High school diploma or equivalent.
- Excellent verbal and written communication skills.
- Basic computer proficiency and typing speed (40+ WPM).
- Ability to work flexible night shifts and weekends.
- Strong problem-solving skills and a passion for helping others.