Job Description
Are you looking for a career that offers stability and growth? Seattle Tech Solutions is seeking dedicated individuals to join our Night Shift Customer Support team. We offer comprehensive, paid training to ensure you have the skills and confidence to succeed. Work in a supportive environment in the heart of Seattle and enjoy the flexibility of evening hours.
Why Join Us?
• Career Growth: Clear advancement opportunities within the company.
• Paid Training: No prior experience required; we teach you everything you need to know.
• Competitive Pay: Earn a great hourly wage while you build your resume.
• Night Shift Benefits: Enjoy a quieter work environment and avoid city traffic.
We are looking for passionate individuals who are eager to learn and serve our customers.
Why Join Us?
• Career Growth: Clear advancement opportunities within the company.
• Paid Training: No prior experience required; we teach you everything you need to know.
• Competitive Pay: Earn a great hourly wage while you build your resume.
• Night Shift Benefits: Enjoy a quieter work environment and avoid city traffic.
We are looking for passionate individuals who are eager to learn and serve our customers.
Responsibilities
- Manage a high volume of incoming customer inquiries via phone and email during evening hours.
- Provide exceptional technical support and troubleshoot basic software issues.
- Document all customer interactions, feedback, and resolutions accurately in our CRM system.
- Collaborate with the day-shift team to ensure seamless service continuity and issue resolution.
- Identify opportunities to upsell or cross-sell products based on customer needs.
- Participate in weekly training sessions to enhance product knowledge and soft skills.
- Adhere to all company policies, procedures, and quality assurance standards.
Qualifications
- High school diploma or GED equivalent is required.
- Basic computer literacy and familiarity with web browsers and email clients.
- Strong verbal and written communication skills with a customer-first mindset.
- Ability to work flexible night shifts (e.g., 10:00 PM – 6:00 AM).
- Reliable high-speed internet connection (if working remotely).
- Proactive attitude and a genuine willingness to learn new technologies.
- Previous customer service experience is a plus but not mandatory.