Job Description
Join our dynamic team as a Night Shift Customer Support Specialist at Global Solutions Inc. in Albuquerque! This entry-level role offers an exciting opportunity to develop essential skills while serving diverse clients during overnight hours. We provide comprehensive training, career growth pathways, and a supportive work environment designed for professional development. Perfect for night owls seeking stability with competitive pay and benefits.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat during overnight shifts (10 PM - 6 AM)
- Resolve technical issues, process orders, and troubleshoot account-related problems
- Document interactions accurately in CRM systems and maintain detailed case notes
- Collaborate with cross-functional teams to escalate complex issues when needed
- Maintain performance metrics including resolution time and customer satisfaction scores
- Participate in continuous improvement initiatives for support processes
Qualifications
- High school diploma or equivalent; college coursework preferred
- 0-2 years customer service or technical support experience
- Strong typing skills (40+ WPM) and proficiency with Microsoft Office Suite
- Excellent verbal communication and active listening abilities
- Ability to thrive in a fast-paced overnight environment with minimal supervision
- Basic knowledge of troubleshooting consumer electronics or software
- Flexible availability to cover rotating weekend shifts as required