Job Description
Join our dynamic team as a Night Shift Customer Support Specialist and launch your career in Dallas's thriving tech sector! We're seeking motivated individuals to provide exceptional service while our global clients sleep. Enjoy competitive pay, comprehensive training, and a supportive environment designed for growth. This role offers immediate start dates with opportunities for advancement into technical or leadership positions.
Responsibilities
- Respond to customer inquiries via phone, email, and chat during overnight hours
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to resolve complex issues
- Maintain detailed knowledge of product/service offerings
- Identify trends and escalate systemic problems
- Adhere to SLA metrics and quality standards
- Complete daily performance reports
Qualifications
- High school diploma or equivalent (college preferred)
- 0-2 years customer service experience
- Exceptional written and verbal communication skills
- Strong problem-solving abilities
- Proficiency with Microsoft Office Suite
- Ability to work independently during overnight shifts
- Reliable transportation to downtown Dallas location
- Basic technical troubleshooting knowledge